Shipping costs, delivery times and return address for your orders

Delivery times and delivery countries

The delivery and therefore the actual delivery time, depends on the package delivery times of the logistics companies. Delivery is made within Germany and the following countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Northern Macedonia, Norway, Poland, Portugal, Republic of Moldova, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

Unless otherwise specified in the item description, the delivery of the goods in Germany within 2-3 business days, for foreign deliveries within 3-9 business days after order confirmation. When paying in advance, the delivery period begins after receipt of payment.

Note that on Sundays and public holidays no shipping and no delivery.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.

Returns address

Important! For all returns please use exclusively the following return address:
Parterremedia GmbH
c/o Rieck Fulfillment Solutions GmbH & Co KG
Alexander-Meißner-Strasse 84-88
12526 Berlin

Please include your order or purchase order number with your return.

Please never return damaged goods without consultation!

Shipping cost summary

Shipping costs depend on the country your order is shipped to and the shipping weight.

All countries are assigned to specific zones. Within the zones, the same shipping costs apply to each country listed there.

Shipping costs are determined based on the shipping weight.

The shipping weight is composed of the weight of the goods, the filling material and the actual shipping packaging.

**DHL Parcel Germany (private customers, B2C)**
Delivery will be made within Germany to your home address or workplace.
Standard delivery time (packages): 1-2 business days
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. 19% VAT
up to 25 kg	3,57 €	4,25 €
25 - 50 kg	8,36 €	9,95 €

**UPS Standard Germany (Residential, B2C)**
Delivery will be made within Germany to your home address or workplace.
Standard delivery time (packages): 1-2 business days
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. 19% VAT
up to 25 kg	4,16 €	4,95 €
25 - 50 kg	9,20 €	10,95 €

**UPS Express Germany (private customers, B2C)**
Delivery will be made within Germany to your home address or workplace.
We will ship your order on the same business day if received by 12:00, otherwise on the next business day (after receipt of payment if paid in advance).
Standard delivery time (parcels): Delivery on the next business day in all economic zones of Germany. No Saturday delivery.
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. 19% VAT
up to 5 kg	11,13 €	13,25 €
5 - 10 kg	13,40 €	15,95 €
10 - 25 kg	15,92 €	18,95 €

**DHL Parcel Austria (private customers, B2C)**
The delivery will be made to Austriato your home address or your workplace.
Standard delivery time (packages): 2-3 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. 20% VAT
up to 25 kg	9,95 €	11,94 €
25 - 50 kg	19,25 €	23,10 €

**UPS Standard Austria (private customers, B2C)**
Delivery will be made to Austria to your home address or workplace.
Standard delivery time (packages): 2-4 business days (according to UPS)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. 20% VAT
up to 25 kg	10,95 €	13,14 €
25 - 50 kg	20,95 €	25,14 €

**DHL Parcel EU-1 (private customers, B2C)**
Delivery is made to the following countries: Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic
Package delivery time: 2-3 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. VAT
up to 5 kg	9,95 €	depending on the recipient country
5 - 10 kg	15,95 €	depending on the recipient country
10 - 25 kg	20,95 €	depending on the recipient country
25 - 50 kg	34,95 €	depending on the recipient country

**DHL Parcel EU-2 (private customers, B2C)**
Delivery is made to the following countries: Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
Package delivery time: 2-4 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. VAT
up to 5 kg	11,95 €	depending on the recipient country
5 - 10 kg	15,95 €	depending on the recipient country
10 - 25 kg	20,95 €	depending on the recipient country
25 - 50 kg	34,95 €	depending on the recipient country

**DHL Parcel EU-3 (private customers, B2C)**
Delivery is made to the following countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
Package delivery time: 6-8 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. VAT
up to 5 kg	13,95 €	depending on the recipient country
5 - 10 kg	20,95 €	depending on the recipient country
10 - 25 kg	35,95 €	depending on the recipient country
25 - 50 kg	65,95 €	depending on the recipient country

**DHL Package NON-EU-1 (Private Customers, B2C)**
Delivery will be made to the following countries: Switzerland, Liechtenstein
Package delivery time: 2-3 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. VAT
up to 3 kg	13,95 €	-
3 - 5 kg	21,95 €	-
5 - 10 kg	29,95 €	-
10 - 25 kg	55,95 €	-
25 - 50 kg	95,00 €	-

**DHL Package NON-EU-3 (Private Customers, B2C)**
Delivery is made to the following countries: Albania, Bosnia and Herzegovina, Iceland, Monaco, Montenegro, Northern Macedonia, Norway, Republic of Moldova, Serbia
Parcel delivery time: 7-8 business days (according to DHL)
Shipping weight in kg	Shipping cost without VAT	Shipping costs incl. VAT
up to 3 kg	13,95 €	-
3 - 5 kg	21,95 €	-
5 - 10 kg	29,95 €	-
10 - 25 kg	55,95 €	-
25 - 50 kg	95,00 €	-

Questions about shipping? Call 0800 - 0060153 (free service number within Germany), +49 30 49879992 (for calls from abroad) or write an e-mail service@greencreative.shop.