How to return goods

Return and processing period

Once your order has been delivered, you have one month to return your purchase to us without giving any reason. As soon as we have received your return, it will be processed within two working days and the purchase price refunded. Please also note the information below on the return address and how to process your return.

Return address

Please send your return only to the following address:
Parterremedia GmbH
c/o Rieck Fulfillment Solutions GmbH & Co. KG
Alexander-Meißner-Straße 84-88
12526 Berlin

Returns processing

For returns of goods that you do not need or have ordered in error, you can request a return shipping label from us via the contact form or by email to service@greencreative.shop. We will then send you a link to the DHL returns portal with online franking for convenient returns processing. There you can download the finished returns label for your return immediately after payment.

• Parcels up to 2 kg: €5.49
• Parcels up to 5 kg: €6.99
• Parcels up to 10 kg: €10.49
• Parcels up to 31.5 kg: €19.99 (incl. VAT)

For returns of damaged or incorrectly delivered goods, you will receive a free return label by arrangement. Please do not return any damaged goods unsolicited!

We ask for your assistance in processing your returns:

1. If possible, enclose a completed withdrawal form or a copy of the order confirmation with your return shipment.
2. that the order or order number is enclosed with your return so that we can assign the return without any doubt.
3. As soon as your return arrives, the returned goods will be counted and checked for perfect condition within two working days
4. .
5. The purchase price of the returned, faultless goods will then be refunded using the payment method you selected at the time of purchase (e.g. PayPal, SOFORT, bank transfer).

Many thanks for your cooperation.

Your team from The Green Creative Shop